Shipping and Returns Policy

Our DVDs are set to NTSC region code. Price is in USD. Please allow up to 14 business days for processing & shipping for orders placed within the USA, and up to 4 weeks for international orders, due to possible delays through customs.

Refund/Exchange Policy:

Attitude Is Altitude will gladly refund or exchange any unopened product within 90 days of purchase with original receipt enclosed. Damaged products can be refunded or exchanged within 60 days of purchase.

Processing Information:

Please allow up to 3-5 business days from the date of your order for processing, before your package is shipped out. We do all processing and handling from our Westlake Village, California, location.

Shipping Information:

After processing is complete, your order will be shipped out according to the mailing option you chose when ordering. All orders are shipped via the United States Postal Service. You can go to their website if you need any further information at: www.usps.com.

See below for descriptions of shipping choices.

 

For orders within the USA:

First Class Mail

Once your order is processed please allow up to 7 business days for your order to be delivered. You will be emailed a tracking number, traceable at www.usps.com once the package is shipped.

Priority Mail

Once your order is processed please allow up to 4 business days for your order to be delivered. You will be emailed a tracking number, traceable at www.usps.com once the package is shipped.

Express Mail

Once your order is processed please allow up to 2 business days for your order to be delivered. You will be emailed a tracking number, traceable at www.usps.com once the package is shipped.

 

For orders outside of the USA:

First Class Mail

Once your order is processed it may take up to 4 weeks to be delivered. Please note that there is no tracking available for International First Class Mail shipping. Once your package goes to USPS you will be sent an email as confirmation that your package has shipped, however, from that point we are no longer liable for where the package is, or when it is delivered to you. If you live in a country with a poor postal system we recommend that you choose International Priority Mail or International Express Mail, so that your package can be tracked.

Priority Mail

Once your order is processed please allow up to 2 weeks for your order to be delivered. You will be emailed a tracking number, traceable at www.usps.com once the package is shipped.

Express Mail

Once your order is processed please allow up to 10 days for your order to be delivered. You will be emailed a tracking number, traceable at www.usps.com once the package is shipped.

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